Last Updated: May 14, 2026
Ordering & Shipping
Q: Do you offer free shipping?
A: Yes. Free standard shipping on every order to the contiguous United States. No minimum.
Q: Where do you ship?
A: Only to the contiguous 48 US states. No international, no Alaska, Hawaii, or US territories.
Q: How long does shipping take?
A: Processing: 1‑2 business days. Delivery: 3‑6 business days after processing.
Q: Can I track my order?
A: Yes. You will receive a tracking number by email when your order ships.
Q: What payment methods do you accept?
A: Visa, MasterCard, and PayPal. We do not accept Amex, Discover, or other methods.
Returns & Refunds
Q: How many days do I have to return?
A: 30 calendar days from delivery.
Q: Who pays for return shipping?
A: We do. We provide a free return shipping label. No restocking fees.
Q: What if my item is defective?
A: Contact us within 7 days. We will cover return shipping and offer a replacement or full refund.
Q: How soon will I get my refund?
A: We process refunds within 1‑2 business days after receiving your return. Your bank may take 7‑10 business days to show the credit.
Q: Can I exchange an item?
A: Please return the original for a refund, then place a new order.
About Our Business
Q: Do you have a physical store?
A: No. Hats.Pics is an online‑only store. We do not have a retail location open to the public. Our address is for returns and business mail only.
Q: Can I pick up my order in person?
A: No. We do not offer local pickup or walk‑in visits.
Q: Is your business real?
A: Yes. We are a registered business in Georgia. You can contact us by phone or email. We respond to all inquiries.
Q: Do you have customer reviews?
A: We are a newer store. We encourage customers to leave feedback. You can contact us directly if you would like references.
Customer Support
Q: How do I contact support?
A: Email info@hats.pics or call +1 (770) 608-9881, Monday–Friday, 9 AM–6 PM ET.
Q: How quickly do you reply?
A: Within one business day.